Archive for April, 2011

Missed opportunity

Wednesday, April 27th, 2011

I wasn’t going to blog about this but I couldn’t stop thinking about it.

I was at a small function last night with 30 or 40 others, very informal affair, no schedule, no formalities.

Predictably everyone gravitates to their micro groups, including me, and will spend the majority of the evening conversing with one eighth of the attendees. Nothing new discovered, nothing really learned.

But there is a mentally handicapped boy in the crowd, about 14 years old who for the whole night, did not say a word, but just kept smiling like he knew something great that no one else did.

I couldn’t help but watch him as he moved from group to group. His movement gave his condition away but boy did he cover some ground. I never saw him sit down, I never saw him say anything. He just kept smiling.

I am eternally curious, but I never asked him why he was smiling. I didn’t even know how, like I would need to conjure some mystical way of communication to ask another human being a question.

I watched as he approached groups of four or five people, and how the groups of four or five people would become two or one, or less.

He kept smiling.

He walked over to a girl, late teens, who was by herself. She walked away from him to do, as it turned out, nothing. Just stood somewhere else.

And you know, he just kept smiling.

I wanted to tell him that if he had a beer in his hand and said ‘fuck’ more often, he would find it a lot easier to be accepted. Maybe even make a black joke or joke about having sex would help break the ice.

But I didn’t tell him that. I didn’t tell him anything. Like everyone else I was too uncomfortable to say hello.

He didn’t mind. Not at all. When he left, he randomly shook the hand of half a dozen people he hadn’t met, didn’t say a word, just smiled.

No one really cared. No one seemed to mind that the greatest thing in the world may have been walking out the door and to find that out, all someone needed to say was “Hi. Why are you smiling so much?”

Get it done

Friday, April 22nd, 2011

Happy Cowsy

Spending Easter on the farm, I was (doing my best in) helping out. A cow managed to get itself wedged in between a couple of fences and some machinery and couldn’t get itself out. We pushed it, we pulled it, we shoved and heaved but the damn thing was completely stuck.

It was exhausted and panicked.

We could have pulled the fence apart which would have taken at least half a day, probably a full day, or we could have terminated the cow and cut it out. Neither option was considered.

We (not me, the other guys that knew what they were doing) tied a rope around its mid section, tied the other end to a truck and dragged it out. It laid on the ground for a bit, and when it got its breath back, got up and trotted away.

There was no pretty way to solve the problem. It just had to get done.

Sometimes life (or a career) is like that. There’s no plan, there’s no easy way.

You’ve just got to fix the problem.

 

The price of a first impression

Friday, April 15th, 2011

Seth Godin talks about it here.

Thumbs Upity

Within most organisations, the lowest paid employee is usually the receptionist or the person answering the phones. These are the people who get lumped with all the jobs that no one else wants to do.

The lowest rung on the ladder.

In a lot of cases, these people are also the first point of contact between your company and a client. Potentially a client who is prepared to invest a lot of money in you (and it may be in your best interests to impress these people).

That is not to say that you need to start offering your receptionist CEO money.

But maybe you need to reassess what you expect from the person at the front desk and what it may cost you if you don’t.